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Order & Shipping
What types of shipping options do you offer?

Standard Shipping: This option has a delivery time of 12-25 days, and a processing time of 3 days.

Express Shipping: This option has a delivery time of 12-20 days, and a processing time of 3 days.

Ultra Fast Shipping: This option has a delivery time of 10-15 days, and a processing time of 1 day.

It's important to note that the delivery time starts counting from the processing date, not the date of purchase.

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How can I select a specific shipping option during checkout?

During the checkout process, you will be prompted to select a shipping option. Simply choose the option that best suits your needs and budget.

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How do I know when my order has been shipped?

You will receive an email notification once your order has been processed and shipped. This email will include your tracking number and estimated delivery date.

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What if I need my order sooner than the estimated delivery date?

If you need your order sooner than the estimated delivery date, you may want to consider upgrading to a faster shipping option such as Express or Ultra Fast shipping. Keep in mind that faster shipping options may come with additional fees.

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What if I have additional questions about shipping?

If you have any additional questions about shipping, feel free to contact CopacabanaPet's customer service team. They will be happy to assist you with any questions or concerns you may have.

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Do you offer free shipping?

Are you wondering if we offer free shipping? The answer is yes, we do! We understand that shipping costs can add up, and we want to make it as easy as possible for you to get the products you need without breaking the bank.

Here are the three most important things to know about our free shipping policy:

  1. We offer free shipping on orders of $35 or more.
  2. Free shipping applies to standard shipping within the United States.
  3. Some restrictions may apply, so be sure to check our website for full details.

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How long does it take for free shipping to arrive?

Now that you know we offer free shipping, you might be wondering how long it takes for your order to arrive. We understand that you're excited to receive your purchase, and we want to get it to you as soon as possible.

Here are the three most important things to know about shipping times:

  1. Free shipping typically takes 12-18 business days to arrive.
  2. Expedited shipping options are available if you need your purchase sooner.
  3. Look for updates in your tracking information to get a better idea of when your package will arrive.

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How can I qualify for free shipping?

If you're not sure how to qualify for free shipping, we're here to help! We want to make sure you're taking advantage of this great deal.

Here are the three most important things to know about how to qualify for free shipping:

  1. Add at least $35 worth of products to your cart.
  2. Make sure your shipping address is within the United States.
  3. Check our website for any additional restrictions or exclusions.

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What if I don't meet the free shipping threshold?

If your order doesn't meet the free shipping threshold of $35, you might be wondering what your options are. We understand that shipping costs can be a burden, and we want to help.

Here are the three most important things to know about shipping costs:

  1. Shipping costs will vary depending on your location and the size of your order.
  2. Look for any current promotions or discounts on our website that may help offset shipping costs.
  3. Consider adding additional items to your cart to meet the free shipping threshold.

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Can I track my free shipping order?

Yes, you can absolutely track your free shipping order! We want to make sure you're always aware of where your purchase is and when it will arrive.

Here are the three most important things to know about tracking your order:

  1. You will need your order number and email address to track your order.
  2. You can usually track your order directly on our website, or through the shipping carrier's website.
  3. It may take a day or two for tracking information to become available.

Remember, we're here to make your shopping experience as enjoyable and affordable as possible. If you have any questions or concerns about our free shipping policy, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you!

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Can I track my order?

Are you wondering if it's possible to track your order? It absolutely is! We understand that you want to know where your purchase is always, and we're happy to provide you with that information. 

Here are the three most important things to know about tracking your order:

  1. You will need your order number and email address to track your order.
  2. You can usually track your order directly on our website, or through the shipping carrier's website.
  3. It may take a day or two for tracking information to become available.

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How do I track my order?

Now that you know you can track your order, you might be wondering how to actually do it. The process is typically very simple!

Here are the three most important things to know about how to track your order:

  1. Look for an email with your order confirmation and tracking information.
  2. Click on the tracking link in the email or go to our website and enter your order number and email address.
  3. Follow the tracking information to see where your package is in transit.

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What should I do if my tracking information isn't updating?

It can be frustrating if you're trying to track your order and the information isn't updating. But don't worry, there are a few things you can do.

Here are the three most important things to know about what to do if your tracking information isn't updating:

  1. Check to make sure you entered your tracking information correctly.
  2. Contact our customer service team if you're having trouble.
  3. Sometimes tracking information can be delayed or slow to update, so try checking again in a day or two.

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When will my order arrive?

Once you've tracked your order, you might be wondering when it will actually arrive at your doorstep. The answer to that question depends on a few factors.

Here are the three most important things to know about when your order will arrive:

  1. Delivery times can vary depending on the shipping method you chose.
  2. Keep in mind that weekends and holidays can impact delivery times.
  3. Look for updates in your tracking information to get a better idea of when your package will arrive.

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What should I do if my order hasn't arrived yet?

If your package hasn't arrived yet, it can be nerve-wracking. But don't panic, there are a few things you can do.

Here are the three most important things to know about what to do if your order hasn't arrived yet:

  1. Double-check your tracking information to make sure everything is correct.
  2. Contact our customer service team for assistance.
  3. In rare cases, packages can be lost or delayed, so we'll work with you to resolve the issue as quickly as possible.

Remember, we're here to help you every step of the way! Tracking your order is an important part of ensuring you receive your purchase in a timely manner. If you have any questions or concerns, please don't hesitate to reach out to us.

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Do you offer international shipping?

Yes, we offer international shipping to select countries. Check out our website for our current international shipping policy.

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What types of toys do you have for dogs?

If you're looking for toys for your canine companion, we offer a wide variety of toys that are perfect for dogs.

Here are the three most important things to know about our selection of dog toys:

  1. We offer toys for all types of play, including fetch, tug-of-war, and interactive play.
  2. Our dog toys are made from high-quality materials and are designed to withstand rough play.
  3. We offer toys in a variety of sizes and styles, so you can find the perfect fit for your furry friend.

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What types of toys do you have for cats?

If you're looking for toys for your feline friend, we offer a variety of toys that are perfect for cats.

Here are the three most important things to know about our selection of cat toys:

  1. We offer toys that encourage exercise and play, such as feather wands and laser pointers.
  2. Our cat toys are designed to stimulate your cat's natural hunting instincts.
  3. We offer toys that are interactive and engaging, which can help keep your cat mentally stimulated and entertained.

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What types of toys do you have for dogs and cats?

Are you wondering about the different types of toys we have for both dogs and cats? We understand that every pet has unique needs and preferences, which is why we offer a wide variety of toys to choose from.

Here are the three most important things to know about our selection of dog and cat toys:

  1. We offer toys for all types of play, including fetch, tug-of-war, and interactive play.
  2. Our toys are made from high-quality materials and are designed to withstand rough play.
  3. We offer toys in a variety of sizes and styles, so you can find the perfect fit for your furry friend.

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Do you offer eco-friendly toys?

If you're looking for toys that are environmentally friendly, we offer a selection of eco-friendly toys that are made from sustainable materials.

Here are the three most important things to know about our selection of eco-friendly toys:

  1. We offer toys made from recycled materials, such as plastic bottles and rubber tires.
  2. Our eco-friendly toys are made from natural materials, such as organic cotton and hemp.
  3. We also offer toys that are biodegradable and compostable, which helps reduce waste and protect the environment.

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How do I find specific products on your website?

Are you struggling to find a specific product on our website? We understand that searching through a large inventory can be overwhelming, but we're here to help make the process easier for you.

Here are the three most important things to know about finding specific products on our website:

  1. Use the search bar at the top of our website to search for a specific product.
  2. Browse our categories and filters to narrow down your search.
  3. Look for related products or recommendations on product pages.

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Can I filter my search results?

If you're searching for a specific product, you may want to filter your search results to make the process easier. We offer a variety of filters to help you find exactly what you're looking for.

Here are the three most important things to know about filtering your search results:

  1. Use our category filters to narrow down your search by product type.
  2. Filter by brand, price range, and other features to find products that meet your specific needs.
  3. Our filters update in real-time, so you can see your results change as you apply different filters.

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Can I save products for later?

If you find a product you like but aren't quite ready to purchase, you may want to save it for later. We offer a convenient wishlist feature that allows you to save products for future reference.

Here are the three most important things to know about our wishlist feature:

  1. Click the heart icon on any product page to add it to your wishlist.
  2. Access your wishlist by clicking the heart icon at the top of our website.
  3. You can easily move products from your wishlist to your cart when you're ready to purchase.

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Do you offer recommendations or related products?

We understand that finding the right product can be a challenge, which is why we offer recommendations and related products to help guide you in your search.

Here are the three most important things to know about our recommendations:

  1. Look for related products on product pages to see similar items.
  2. Check out our "Customers also bought" section to see what other customers have purchased.
  3. Our recommendations are based on your browsing and purchasing history, so they're tailored to your interests.
  4. We hope these tips help make your shopping experience with us a little bit easier. If you have any additional questions or concerns, please don't hesitate to reach out to us. We're here to help you find the perfect products for your furry friends!

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What is your return policy?

Are you wondering about our return policy? We want you to be completely satisfied with your purchase, which is why we offer a hassle-free return policy.

Here are the three most important things to know about our return policy:

  1. We offer a 30-day return window for most items, starting from the date of purchase.
  2. Items must be in their original condition and packaging to be eligible for a refund or exchange.
  3. We do not offer returns on certain items, such as perishable goods or personalized items.

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What should I do if I received a damaged or defective item?

If you received a damaged or defective item, we apologize for the inconvenience. We want to make things right, so please follow these steps:

  1. Contact us as soon as possible to let us know about the issue.
  2. Provide photos of the damaged or defective item, as well as your order number.
  3. We will work with you to arrange a replacement or refund.

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What is your process for returning an item?

If you need to return an item, please follow these steps:

  1. Contact us to initiate the return process and receive a return label.
  2. Pack the item securely in its original packaging.
  3. Attach the return label to the package and ship it back to us.

Here are the three most important things to know about our return process:

  1. We will issue a refund once we receive the returned item and verify its condition.
  2. Shipping costs are non-refundable, unless the item was damaged or defective.
  3. Refunds may take up to 5 business days to process.

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Can I exchange an item for a different size or color?

If you need to exchange an item for a different size or color, we are happy to help. Please follow these steps:

  1. Contact us to initiate the exchange process and receive a return label.
  2. Pack the item securely in its original packaging.
  3. Attach the return label to the package and ship it back to us.

Here are the three most important things to know about our exchange process:

  1. We will send the new item once we receive the returned item and verify its condition.
  2. Shipping costs for the new item are the responsibility of the customer.
  3. Exchanges may take up to 5 business days to process.

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What if I received the wrong item?

If you received the wrong item, we apologize for the error. Please follow these steps:

  1. Contact us as soon as possible to let us know about the issue.
  2. Provide photos of the item you received, as well as your order number.
  3. We will work with you to arrange a replacement or refund.

We hope this information helps you understand our return policy. If you have any additional questions or concerns, please don't hesitate to reach out to us. We're here to help you have the best shopping experience possible!

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How do I contact customer service if I have a question or issue?

If you have a question or issue, we're here to help! We understand that sometimes you may have a concern or question that needs to be addressed, and we want to make it as easy as possible for you to contact our customer service team.

Here are the three most important things to know about contacting our customer service team:

  1. The best way to contact our customer service team is by email.
  2. You can send us an email at any time, and we'll respond as soon as possible.
  3. We strive to respond to all inquiries within 24 hours.

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What should I include in my customer service email?

When contacting our customer service team via email, it's helpful to include as much detail as possible so we can assist you more effectively.

Here are the three most important things to include in your customer service email:

  1. Your name and contact information, so we can get back to you.
  2. A detailed description of your question or issue, including any relevant photos or information.
  3. Your preferred method of resolution, such as a refund or replacement.

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What is the typical response time for customer service inquiries?

We understand that when you have a concern or question, you want a prompt response. That's why we strive to respond to all inquiries within 24 hours.

Here are the three most important things to know about our response times:

  1. Our customer service team is available to assist you Monday through Friday.
  2. We aim to respond to all inquiries within 24 hours, but during busy times it may take slightly longer.
  3. If you have a more urgent inquiry, please let us know in your email and we'll do our best to respond as soon as possible.

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Can I follow up on my customer service inquiry?

If you've submitted a customer service inquiry and want to follow up on its status, you can do so by sending us another email.

Here are the three most important things to know about following up on your customer service inquiry:

  1. If you haven't received a response within 24 hours, please send us a follow-up email.
  2. We'll do our best to respond to your follow-up email as soon as possible.
  3. If you have any additional questions or concerns, please don't hesitate to reach out to us.

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What if I'm not satisfied with the response from customer service?

If for any reason you're not satisfied with the response from our customer service team, please let us know. We're committed to ensuring your satisfaction and will work with you to find a resolution.

Here are the three most important things to know about our commitment to customer satisfaction:

  1. We value your feedback and want to ensure you're completely satisfied with your experience.
  2. We'll do everything we can to address your concerns and find a resolution that works for you.
  3. If necessary, we'll escalate your inquiry to a higher level of management to ensure it's handled appropriately.

We hope this information helps you feel confident in reaching out to our customer service team. We're here to help you have the best shopping experience possible!

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What payment methods do you accept?

At CopacabanaPet, we want to make it easy for you to shop for your pets' needs. That's why we accept a variety of payment methods to fit your preferences.

Here are the three most important things to know about our accepted payment methods:

  1. We use Shopify Payments as our payment processor, which accepts a variety of payment methods.
  2. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
  3. We also accept payment through PayPal.

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Can I save my payment information for future orders?

Yes, you can save your payment information for future orders to make checkout faster and more convenient.

Here are the three most important things to know about saving your payment information:

  1. You can securely save your payment information in your account settings.
  2. You can easily select your saved payment method at checkout for a faster, streamlined experience.
  3. You can update or remove your saved payment information at any time.

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Is it safe to enter my payment information on your website?

We take the security of your payment information seriously and use industry-standard security measures to protect it.

Here are the three most important things to know about the security of your payment information:

  1. Our website is secured with SSL encryption, which helps protect your information from unauthorized access.
  2. We use Shopify Payments, a secure payment processor that is certified Level 1 PCI DSS compliant, which means that it meets the highest standards for data security.
  3. We do not store your payment information on our servers, which helps protect your information from potential security breaches.

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When will my payment be processed?

Your payment will be processed as soon as you complete your order on our website.

Here are the three most important things to know about payment processing:

  1. Your payment will be processed at the time of checkout.
  2. If there are any issues with your payment, such as insufficient funds or an incorrect billing address, we will contact you to resolve the issue.
  3. If you have any questions or concerns about payment processing, please contact our customer service team.

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Do you offer any payment plans or financing options?

At this time, we do not offer payment plans or financing options. However, we understand that purchasing pet products can be a significant expense and strive to offer competitive pricing to make it more affordable.

Here are the three most important things to know about financing options:

  1. We do not currently offer payment plans or financing options.
  2. We do offer competitive pricing and regular sales and promotions to help you save on pet products.
  3. If you have any questions or concerns about payment or pricing, please don't hesitate to contact our customer service team.

We hope this information helps you feel confident in making your purchases at CopacabanaPet. Thank you for choosing us as your pet supply retailer!

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Do you have any promotions or discounts currently available?

We love to help our customers save on their pet supply purchases, so we offer a variety of promotions and discounts throughout the year.

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How can I find out about your current promotions and discounts?

You can easily find out about our current promotions and discounts by visiting our website and checking our homepage or promotions page. You can also sign up for our email newsletter to receive regular updates on new promotions and discounts.

Here are the three most important things to know about finding current promotions:

  1. Check our homepage and promotions page regularly to see current promotions and discounts.
  2. Sign up for our email newsletter to receive updates on new promotions and discounts.
  3. Follow us on social media to stay up to date on new promotions and discounts.

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What types of promotions and discounts do you offer?

We offer a variety of promotions and discounts throughout the year, including percentage-off discounts, free shipping promotions, and bundle deals on specific products.

Here are the three most important things to know about our promotions and discounts:

  1. We offer a variety of promotions and discounts to help you save on your pet supply purchases.
  2. Our promotions and discounts may change throughout the year, so check back We offer a variety of promotions and discounts throughout the year, including percentage-off discounts, free shipping promotions, and bundle deals on specific products.regularly for new deals.
  3. Our promotions and discounts may have specific terms and conditions, so be sure to read the details carefully before making a purchase.

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How do I apply a promotion or discount code to my order?

To apply a promotion or discount code to your order, simply enter the code at checkout in the appropriate field.

Here are the three most important things to know about applying a promotion or discount code:

  1. Make sure you enter the code correctly to ensure that it applies to your order.
  2. Some codes may have specific terms and conditions, such as minimum purchase requirements or product exclusions.
  3. If you have any issues applying a code, please contact our customer service team for assistance.

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Do you offer any discounts for first-time customers?

Yes, we often offer special discounts for first-time customers. These may be percentage-off discounts, free shipping promotions, or other types of deals.

Here are the three most important things to know about first-time customer discounts:

  1. Our first-time customer discounts may change throughout the year, so check back regularly for new deals.
  2. Our first-time customer discounts may have specific terms and conditions, so be sure to read the details carefully before making a purchase.
  3. To take advantage of a first-time customer discount, simply enter the appropriate code at checkout.

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Do you offer any loyalty programs or rewards?

Yes, we offer a loyalty program that allows you to earn points on your purchases and redeem them for discounts on future orders.

Here are the three most important things to know about our loyalty program:

  1. You can earn points on all of your purchases by creating an account and making purchases while logged in.
  2. You can redeem your points for discounts on future orders, with higher point values resulting in larger discounts.
  3. Our loyalty program may have specific terms and conditions, so be sure to read the details carefully before participating.
  4. We hope this information helps you save on your pet supply purchases at CopacabanaPet. Thank you for choosing us as your pet supply retailer!

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How do I sign up for an account on CopacabanaPet?

To sign up for an on CopacabanaPet, follow these steps:

  1. Go to the CopacabanaPet website and click on the "Sign Up" button in the top right corner of the homepage.
  2. You will be taken to a registration page where you will be asked to provide your first name, last name, email address, and a password for your account.
  3. After filling out the required information, click on the "Sign Up" button to complete the registration process.

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Do I need to sign up for an account to make a purchase?

Yes, you need to have an account with CopacabanaPet to make a purchase on their website. This is to ensure a smooth checkout process and to keep track of your order history and other details.

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What are the benefits of having an account on CopacabanaPet?

Having an account on CopacabanaPet provides several benefits such as:

  1. Quick and easy checkout process for future purchases.
  2. Ability to track your order history and current orders.
  3. Access to exclusive discounts and promotions for registered users.

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Can I create an account using my social media profiles?

At the moment, CopacabanaPet does not offer the option to sign up using your social media profiles. You will need to provide your email address and create a password to sign up for an account.

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What if I forget my password?

If you forget your password, simply click on the "Forgot Password" link on the login page and enter your email address. You will receive an email with instructions on how to reset your password.

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